Privacy Policy

Privacy Policy for Tranquilibot

Last Updated: February 21, 2025

At Tranquilibot ("we," "us," or "our"), your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, tranquilibot.com, or use our services. By accessing our platform, you agree to the practices outlined below.

We collect two types of information to provide you with a personalized and seamless experience:

Personal Information:
When you create an account, subscribe to a plan, or use our chat services, we collect personal details like your name, email address, username, password, and payment information. This allows us to manage your account, process transactions, and deliver personalized well-being guidance.

Non-Personal Information:
We automatically collect non-identifiable data, such as your IP address, browser type, device details, referral sources, and pages visited. This information, gathered through cookies and similar technologies, helps us understand user behavior and improve site performance.

Usage Data:
To refine your experience, we track how you interact with our platform, including your preferences, feedback, and content engagement. This allows us to tailor suggestions that better meet your well-being needs.

2. How We Use Your Information

We use the collected information to enhance your experience and provide secure, reliable services:

• Service Delivery: Your data helps us offer personalized mindfulness tips, balance strategies, and well-being recommendations.
• Platform Improvement: We analyze user behavior to optimize website functionality, introduce new features, and improve overall performance.
• Communication: We may contact you regarding service updates, policy changes, or promotional offers (if you've opted in). You can unsubscribe from marketing messages anytime without affecting essential service notifications.
• Security and Fraud Prevention: We use your information to verify your identity, protect your account, and prevent unauthorized access or fraudulent activity. Advanced encryption protocols ensure your data remains safe.

3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze site performance. These cookies may be:

• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Stored on your device until you manually delete them.

Managing Cookies:
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features and affect site functionality.

4. Data Sharing and Disclosure

We only share your information under specific circumstances:

• Third-Party Services: We work with trusted partners for website operations, payment processing, and analytics. These providers are bound by strict confidentiality and data protection agreements.
• Legal Obligations: We may disclose information if required by law, court orders, or regulatory authorities.
• Business Transfers: In case of a merger, acquisition, or asset transfer, your data may be shared with the new entity under the same privacy terms.

5. Data Security

We implement industry-standard security measures, including SSL/TLS encryption, to protect your personal information from unauthorized access, misuse, or loss. While we strive for the highest level of protection, no system can guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, update, correct, or delete your personal information. You can also request restrictions on specific data processing activities. To exercise these rights, contact us at support@tranquilibot.com. We’ll address your request promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. The latest version will always be available on this page, accompanied by an updated “Last Revised” date. We recommend reviewing this page regularly to stay informed about how we protect your privacy.

Thank you for trusting Tranquilibot. Safeguarding your privacy is at the core of our mission to promote well-being and mindful living. If you have any questions or concerns regarding this Privacy Policy, please contact us at support@tranquilibot.com.