Last Updated: February 20, 2025
Welcome to Tranquilibot ("we," "us," or "our"). These Terms and Conditions ("Terms") define the guidelines for using our website, tranquilibot.com, and related services ("Services"). By accessing or using our platform, you acknowledge that you have read, understood, and agreed to these Terms. If you disagree, please refrain from using our Services.
1. Acceptance of Terms
By using our Services, you accept these Terms and any future modifications. We reserve the right to update these Terms at our discretion without prior notice. Continued use of our Services following any changes indicates your acceptance of the revised Terms.
2. Eligibility
Our platform is intended for users aged 18 and older. By accessing our Services, you confirm that you meet this age requirement and have the legal authority to enter into this agreement. If you're acting on behalf of an organization, you confirm that you have the authority to bind the organization to these Terms.
3. Account Registration and Security
Certain features may require an account. You agree to provide accurate, up-to-date information during registration and to keep your details current. Safeguarding your account credentials is your responsibility, and you're liable for all activities under your account. Notify us immediately if you suspect unauthorized use. We are not responsible for losses resulting from compromised account security.
4. Use of the Service
License:
We grant you a non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes, provided you comply with these Terms.
User Obligations:
You agree not to:
Overload or interfere with our systems.
Disrupt network functionality.
Engage in fraudulent activities, including spreading malicious software.
Copy, distribute, or exploit our Services without written consent.
5. Intellectual Property Rights
All content on Tranquilibot—including text, graphics, logos, images, and software—belongs to us or our licensors and is protected by copyright and intellectual property laws. You may not modify, copy, or distribute any content without prior written consent. Unauthorized use may lead to legal action.
6. Disclaimers and Limitation of Liability
No Warranty:
Our Services are provided "as-is" and "as-available," without guarantees of uninterrupted service, accuracy, or security. Any advice from our AI assistant is for informational purposes only and should not replace professional judgment.
Limitation of Liability:
Tranquilibot and its affiliates will not be held liable for any indirect, incidental, or consequential damages arising from:
Your use or inability to use the Services.
Unauthorized access to your data.
Any other issues related to our platform.
7. Indemnification
You agree to protect and hold harmless Tranquilibot, its employees, directors, and partners from any claims, damages, or legal fees resulting from your use of the Services or violation of these Terms.
8. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of Czech Republic. Any disputes will be resolved exclusively in the courts of Czech Republic.
9. Termination
We reserve the right to suspend or terminate your account if you violate these Terms or engage in actions that harm other users, our platform, or our reputation.
10. Miscellaneous
If any part of these Terms is deemed unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right under these Terms does not waive our ability to enforce that right later.
11. Complaints and Disputes Policy
1. Purpose
This Complaints and Disputes Policy sets out how Alltrade Marketplace s.r.o. (“the Company”, “we”, “our”, “us”) manages customer complaints and dispute resolution in a fair, transparent, and timely manner. We are committed to ensuring a high level of service quality and maintaining trust in all digital services we provide.
2. Scope
This policy applies to all users, clients, and partners who use or interact with our digital services, websites, or AI-based tools, including but not limited to Tranquilibot and other products operated by Alltrade Marketplace s.r.o.
3. How to Submit a Complaint
Customers can submit complaints by any of the following means:
Email: info3@alltrademarket.com
Mail: Alltrade Marketplace s.r.o., Vlkova 532/8, Žižkov, 130 00 Praha 3, Czech Republic
When submitting a complaint, please include:
Your full name and contact details
The nature of the complaint and any relevant evidence (e.g., screenshots, correspondence)
The date on which the issue occurred
4. Acknowledgment
We will acknowledge receipt of your complaint within 5 business days and provide a reference number for tracking.
5. Investigation and Resolution
All complaints are investigated objectively and confidentially by our internal compliance team.
We aim to provide a final response within 30 days. If additional time is required, you will be informed in writing.
Possible outcomes include resolution, refund, service correction, or an explanation of the Company’s position.
6. Escalation
If you are not satisfied with our resolution, you may escalate the dispute by contacting:
Supervisory Authority:
Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
https://www.coi.cz/en/
For online transactions, you may also use the EU Online Dispute Resolution (ODR) Platform:
https://ec.europa.eu/consumers/odr
7. Confidentiality
All complaints and disputes are handled in strict confidence. Personal information is processed in accordance with our [Privacy Policy] and applicable data protection laws (including GDPR).
8. Continuous Improvement
We review complaint data regularly to identify patterns, improve service quality, and enhance user satisfaction.
A post from bzcompany2 on COI provided by: https://coi.gov.cz
12. Purchases
Users may purchase chat tokens to interact with the AI chat service on Tranquilibot. Tokens are available in packages of 100, 300, or 700 chat tokens, or on a pay-as-you-go basis with a minimum deposit of 10 EUR. Payments are processed securely. Tokens are tied to your user account and the specific website, are not transferable to other users or sites, and do not expire.
13. Refund Policy
All token purchases are generally final and non-refundable, as they provide immediate access to digital services. Refunds may be considered on a case-by-case basis for unused tokens, such as in the event of a technical error or duplicate purchase, within 14 days of the purchase date. No refunds will be issued for tokens that have been used. To request a refund, contact us via the contact page on the website or by email at info3@alltrademarket.com, providing your full name, contact details, transaction details, and reason for the request. We will review and respond within 5 business days.
14. Contact Us
For questions or concerns about these Terms and Conditions, please contact us at info3@alltrademarket.com.
By using Tranquilibot, you confirm that you have read, understood, and agreed to these Terms.
